Cancellation & Refund Policy

Welcome to Mod Light Studio Cancellation & Refund Policy. This policy outlines the terms and conditions governing the cancellation of orders and the process for requesting refunds on our website modlightstudio.com

1. Order Cancellation

Once an order is placed on our website, it enters our system for processing immediately. As a result, we are unable to guarantee the cancellation of an order once it has been confirmed. If you wish to cancel your order, please contact our customer support team at support@modlightstudio.com as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee the cancellation of orders that are already in the processing or shipping stages.

2. Refund Process

If you are not satisfied with your purchase and wish to request a refund, please follow the guidelines below:

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 2 to 5 days of receiving the item. We may request photos or additional information to assess the issue. We will provide instructions on how to return the item, and upon receipt, we will issue a full refund or send a replacement, as per your preference.

  • Non-Delivery: If your order does not arrive within the specified delivery timeframe, please contact us. We will investigate the issue and, if necessary, process a refund for the undelivered items.

  • Change of Mind: We understand that preferences may change. If you have a change of mind and wish to return an item, please contact us within 15 days of receiving your order. The item must be unused, in its original packaging, and in resalable condition. You will be responsible for return shipping costs, and upon receipt of the returned item, we will issue a refund for the purchase price, excluding original shipping charges.

3. Processing Time for Refunds

What to Expect:

  1. Refund Processing: Upon receiving your refund request, our dedicated team swiftly processes it within 2 business days.

  2. Bank Processing Time: Once the refund is processed from our end, please note that it may take an additional 3-5 working days for the amount to reflect in your bank account. This duration is subject to your bank's processing times and policies.

4. Contact Us

If you have any questions or concerns about our Cancellation & Refund Policy, please contact us at support@modlightstudio.com.

Thank you for shopping at Mod Light Studio! We appreciate your understanding and cooperation regarding our Cancellation & Refund Policy.