Delivery and Shipping Policy

At Mod Light Studio, we strive to provide our customers with the best possible shopping experience, including transparent and reliable shipping services. To better serve you, we have updated our shipping policy to provide clearer guidelines regarding delivery times for both domestic and international orders. 

International Shipping:

For our valued international customers, we understand the importance of timely delivery. Our international shipping timeframe varies based on destination and customs clearance processes. Generally, international orders can be expected to arrive within 7-15 business days from the date of purchase. However, please be aware that delivery times may be affected by factors beyond our control, such as customs delays or international holidays.

Shipping Duration: Orders shipped internationally may vary in transit time, typically ranging from 7 to 15 working days.

Dispatch Time: Orders are typically dispatched within 2 to 5 business days from the payment confirmation.

Please note that our warehouse operates from Monday to Friday during standard business hours, except on national holidays when it will be closed. During these times, we take measures to minimize shipment delays.

Customs clearance 

At Mod Light Studio, we're committed to providing our customers with a wide range of high-quality lighting products, from elegant chandeliers to energy-efficient LED lights. We understand how important it is for you to receive your orders promptly and efficiently. However, international shipping involves complex customs clearance processes that, on rare occasions, may extend delivery times.

Please be advised:

In exceptional cases, customs clearance can take up to 60 days. This is outside our control, Such delays are rare, but they can occur due to stringent customs inspections or during peak shipping periods.

What This Means for You:

Patience Is Key: If your order is subject to an extended customs clearance process, we kindly ask for your patience. We assure you that we will do everything within our power to expedite the process, but some delays are beyond our control.

Order with Confidence: Please place your orders only if you are comfortable with the possibility of this delay. Our team at Mod Light Studio is dedicated to ensuring your shopping experience is seamless and transparent.

Stay Informed: We will provide you with tracking information and updates on your order's progress. Our customer service team is always here to answer any questions or concerns you may have regarding your order.

    We greatly appreciate your understanding and patience in these matters. At Mod Light Studio, we are continually working with our shipping partners to minimize any potential delays and ensure your orders arrive in a timely manner.

    For more information or assistance, please contact our customer support at  support@modlightstudio.com.

    Shipping Policy:

    This Shipping Policy ('Policy') governs the shipment and delivery of any items you ('Customer', 'you', or 'your') purchase through https://www.modlightstudio.com/  (the 'Website') from Mod Light Studio ('Company', 'we', 'us', or 'our').

    I. Processing and Dispatch

    Orders made before 15:00 Eastern Standard Time ('EST') on business days, excluding public holidays, will be processed on the same day. Please anticipate a processing period of 2-3 business days for the dispatch of standard items and 7-15 business days for custom-made items due to the additional craftsmanship involved.

    II. Shipping Services

    The Company provides Free Insured Shipping, which typically results in the delivery of goods within a timeframe of 7-15 business days post-dispatch. The Company does not conduct shipping operations on weekends or public holidays. Handling time is ordinarily between 48 to 72 hours.

    III. Delayed Shipment and Delivery

    Despite our efforts to meet the estimated delivery period, unanticipated circumstances may result in delays. The Company will make reasonable efforts to notify you of any such delay. Once dispatched, we transfer the onus of delivery to our trusted courier services. Although we will aid in communication with the courier services for any necessary changes or issues, we are not responsible for any delays or issues arising during transit.

    IV. Fulfillment Centers

    Our fulfillment centers are located in the USA, China, Spain, and Germany. The dispatch of orders is based on product availability and the proximity of the fulfillment center to the delivery address to ensure efficient delivery.

    V. Tracking Information

    The Company will provide tracking information for every dispatched order through electronic mail or SMS. In cases where multiple shipments are required for a single order, tracking information for each package will be provided.

    VI. Contact

    For any queries or concerns related to shipment, please contact us at support@modlightstudio.com Please include your order number in all correspondence for expeditious resolution.

    This Shipping Policy is governed by the laws of the United States of America, without regard to its conflict of laws principles.